Question 1

Do I need to bring my own food when my pets stay at the hotel?

Accepted Answer

We recommend bringing your pet’s regular food to avoid digestive issues from sudden diet changes. We will follow their usual feeding routine during their stay.

Question 2

Do I need to book an appointment to tour the facility?

Accepted Answer

Yes, tours are by appointment only. To avoid disturbing pets that are resting or playing, please contact us in advance. If there are many dogs on the day of your visit, we may not be able to show the back boarding area, but we will let you know in advance and provide an introduction.

Question 3

Do you provide camera access for pet parents?

Accepted Answer

Our facility is equipped with a 24/7 camera system, and we assist pet parents with setup upon check-in. We also send daily photos and videos so you can stay updated on your pet’s time with us.

Question 4

Can I bring fresh pet food?

Accepted Answer

Yes, fresh meals are welcome. We recommend portioning them into single servings. We provide freezer/refrigerator storage and can warm meals by microwave or water bath. We do not offer cooking services for fresh food (from raw to cooked).

Question 5

How is boarding fee calculated?

Accepted Answer

Our boarding rates are based on 24-hour periods. For example: Check-in at 9:00 AM on 2/1 and check-out at 9:00 AM on 2/2 is counted as one day. If the stay exceeds 24 hours, dogs will be charged at the daycare rate, while cats will be charged an overtime fee.

Question 6

How are fees calculated for check-in or check-out outside business hours?

Accepted Answer

Our check-in or check-out outside business hours (before 9:00 AM or after 9:00 PM), fees will be charged at twice the daycare or overtime rate, and the 30-minute grace period does not apply.

Question 7

What should I pack for my cat's stay?

Accepted Answer

We recommend preparing the following for your pet:Food: Bring your pet’s regular kibble or canned food to avoid digestive issues from sudden diet changes. If needed, we offer pet food for purchase — please ask our staff.Familiar items: Toys, a small blanket, or even a small bag of used litter (for cats) can help your pet feel more relaxed with familiar scents.Bowls and bedding: We provide these, but bringing your pet’s own items can offer extra comfort.Extra tip: For nervous pets, a piece of clothing with your scent can provide additional reassurance.

Question 8

Can I visit the cat rooms?

Accepted Answer

If a cat room is currently occupied, we do not allow direct entry to avoid disturbing the cats’ comfort and safety. You’re welcome to view the rooms in our lobby while our staff explains the layout, camera system, connected spaces, and how we arrange playtime and interactions, so you can fully understand the space and care.

Question 9

Should I bring my cat for a trial stay before boarding?

Accepted Answer

We generally don’t recommend bringing cats in just to adapt beforehand, as new environments can be stressful for them. Instead, during the first days of their stay, we give your cat plenty of time and space to relax at their own pace, along with pheromone sprays, silvervine, or toys to help ease any tension.

Question 10

What if my cat has special dietary or medication needs?

Accepted Answer

On the day of check-in, we’ll confirm all care details with pet parents.If your cat has special dietary needs or requires supplements, we’ll follow their usual feeding routine — whether it’s kibble, canned food, or a mix of both.For any medication needs, please inform us in advance. We’ll administer them as instructed and keep you updated on your cat’s condition.

Question 11

Will my cat have playtime with other cats?

Accepted Answer

No. For safety and comfort, each cat has private playtime with one-on-one caregiver supervision. We never force cats to interact; instead, we follow their pace, allowing them to explore or rest as they prefer.

Question 12

How do you schedule playtime for cats?

Accepted Answer

We schedule playtime based on each cat’s comfort level. On the first day, we focus on helping them settle into their room without forcing activity.From the second day onward, play sessions are arranged according to their willingness and mood, with time evenly allocated for each cat family. All playtime is fully supervised by our caregivers to ensure a safe and relaxed experience.

Question 13

What should I pack for my dog’s stay?

Accepted Answer

We recommend preparing the following for your pet:Food: Bring your pet’s regular kibble or canned food to avoid digestive issues from sudden diet changes. If needed, we offer pet food for purchase — please ask our staff.Familiar items: Toys, a small blanket can help your pet feel more relaxed with familiar scents.Bowls and bedding: We provide these, but bringing your pet’s own items can offer extra comfort.Extra tip: For nervous pets, a piece of clothing with your scent can provide additional reassurance.

Question 14

What is the daycare assessment before dog boarding?

Accepted Answer

The daycare assessment helps your pup get familiar with our environment and caregivers. During this visit, we observe their eating, drinking, potty habits, and reactions when interacting with other dogs. We also let them practice resting in the room to ensure they can adapt comfortably.This trial experience helps reduce stress and makes your pup feel more relaxed during their actual boarding stay. We recommend scheduling the assessment at least one week before boarding to give them time to adjust.

Question 15

Can the daycare assessment be scheduled on the same day as my dog’s first boarding stay?

Accepted Answer

We don’t recommend it. If your dog feels uncomfortable during the assessment, it may be difficult to adjust your boarding plans on the same day. We suggest scheduling a separate daycare visit first to help your dog get familiar with the environment and our caregivers, making the boarding experience smoother.

Question 16

How are dog rooms assigned?

Accepted Answer

We have five play areas plus a outdoor grass area, and our rooms come in different sizes. During the daycare assessment, we observe each dog’s habits and preferences — some feel safer in smaller spaces, while others prefer more room to move around. We assign rooms based on their comfort and well-being to ensure a safe and relaxing stay.

Question 17

Can my dog stay if they are not neutered/spayed?

Accepted Answer

Yes, unneutered dogs are welcome. If your male dog tends to mark, we may use a belly band as needed.However, we cannot accept females in heat to avoid affecting other dogs. We recommend rescheduling or contacting us to discuss alternative options.

Question 18

My dog is used to going potty outdoors. Will they have trouble adjusting?

Accepted Answer

We have an outdoor grass area for potty breaks and will observe your dog’s habits during daycare to discuss the best care approach with you. During boarding, we take dogs out for potty breaks in the morning, afternoon, and evening, depending on the weather. Additional outdoor walks are also available as an add-on service.

Question 19

What is the Walking Service?

Accepted Answer

Each walk lasts about 15 minutes, with the route adjusted based on your dog’s needs, reaching up to the park near Little White House. If your pup feels nervous outside, we’ll end the walk early and return safely to the hotel for rest.

常見問題

FAQ

Do I need to bring my own food when my pets stay at the hotel?

Do I need to book an appointment to tour the facility?

Do you provide camera access for pet parents?

Can I bring fresh pet food?

How is boarding fee calculated?

How are fees calculated for check-in or check-out outside business hours?

What should I pack for my cat's stay?

Can I visit the cat rooms?

Should I bring my cat for a trial stay before boarding?

What if my cat has special dietary or medication needs?

Will my cat have playtime with other cats?

How do you schedule playtime for cats?

What should I pack for my dog’s stay?

What is the daycare assessment before dog boarding?

Can the daycare assessment be scheduled on the same day as my dog’s first boarding stay?

How are dog rooms assigned?

Can my dog stay if they are not neutered/spayed?

My dog is used to going potty outdoors. Will they have trouble adjusting?

What is the Walking Service?

​常見問題

FAQ

Do I need to bring my own food when my pets stay at the hotel?

Do I need to book an appointment to tour the facility?

Do you provide camera access for pet parents?

Can I bring fresh pet food?

How is boarding fee calculated?

How are fees calculated for check-in or check-out outside business hours?

What should I pack for my cat's stay?

Can I visit the cat rooms?

Should I bring my cat for a trial stay before boarding?

What if my cat has special dietary or medication needs?

Will my cat have playtime with other cats?

How do you schedule playtime for cats?

What should I pack for my dog’s stay?

What is the daycare assessment before dog boarding?

Can the daycare assessment be scheduled on the same day as my dog’s first boarding stay?

How are dog rooms assigned?

Can my dog stay if they are not neutered/spayed?

My dog is used to going potty outdoors. Will they have trouble adjusting?

What is the Walking Service?

常見問題