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常見問題
FAQ
We recommend bringing your pet’s regular food to avoid digestive issues from sudden diet changes. We will follow their usual feeding routine during their stay.
Yes, tours are by appointment only. To avoid disturbing pets that are resting or playing, please contact us in advance. If there are many dogs on the day of your visit, we may not be able to show the back boarding area, but we will let you know in advance and provide an introduction.
Our facility is equipped with a 24/7 camera system, and we assist pet parents with setup upon check-in. We also send daily photos and videos so you can stay updated on your pet’s time with us.
Yes, fresh meals are welcome. We recommend portioning them into single servings. We provide freezer/refrigerator storage and can warm meals by microwave or water bath.
We do not offer cooking services for fresh food (from raw to cooked).
Our boarding rates are based on 24-hour periods.
For example: Check-in at 9:00 AM on 2/1 and check-out at 9:00 AM on 2/2 is counted as one day.
If the stay exceeds 24 hours, dogs will be charged at the daycare rate, while cats will be charged an overtime fee.
Our check-in or check-out outside business hours (before 9:00 AM or after 9:00 PM), fees will be charged at twice the daycare or overtime rate, and the 30-minute grace period does not apply.
We recommend preparing the following for your pet:
Food: Bring your pet’s regular kibble or canned food to avoid digestive issues from sudden diet changes. If needed, we offer pet food for purchase — please ask our staff.
Familiar items: Toys, a small blanket, or even a small bag of used litter (for cats) can help your pet feel more relaxed with familiar scents.
Bowls and bedding: We provide these, but bringing your pet’s own items can offer extra comfort.
Extra tip: For nervous pets, a piece of clothing with your scent can provide additional reassurance.
If a cat room is currently occupied, we do not allow direct entry to avoid disturbing the cats’ comfort and safety. You’re welcome to view the rooms in our lobby while our staff explains the layout, camera system, connected spaces, and how we arrange playtime and interactions, so you can fully understand the space and care.
We generally don’t recommend bringing cats in just to adapt beforehand, as new environments can be stressful for them. Instead, during the first days of their stay, we give your cat plenty of time and space to relax at their own pace, along with pheromone sprays, silvervine, or toys to help ease any tension.
On the day of check-in, we’ll confirm all care details with pet parents.
If your cat has special dietary needs or requires supplements, we’ll follow their usual feeding routine — whether it’s kibble, canned food, or a mix of both.
For any medication needs, please inform us in advance. We’ll administer them as instructed and keep you updated on your cat’s condition.
No. For safety and comfort, each cat has private playtime with one-on-one caregiver supervision. We never force cats to interact; instead, we follow their pace, allowing them to explore or rest as they prefer.
We schedule playtime based on each cat’s comfort level.
On the first day, we focus on helping them settle into their room without forcing activity.
From the second day onward, play sessions are arranged according to their willingness and mood, with time evenly allocated for each cat family. All playtime is fully supervised by our caregivers to ensure a safe and relaxed experience.
We recommend preparing the following for your pet:
Food: Bring your pet’s regular kibble or canned food to avoid digestive issues from sudden diet changes. If needed, we offer pet food for purchase — please ask our staff.
Familiar items: Toys, a small blanket can help your pet feel more relaxed with familiar scents.
Bowls and bedding: We provide these, but bringing your pet’s own items can offer extra comfort.
Extra tip: For nervous pets, a piece of clothing with your scent can provide additional reassurance.
The daycare assessment helps your pup get familiar with our environment and caregivers. During this visit, we observe their eating, drinking, potty habits, and reactions when interacting with other dogs. We also let them practice resting in the room to ensure they can adapt comfortably.
This trial experience helps reduce stress and makes your pup feel more relaxed during their actual boarding stay. We recommend scheduling the assessment at least one week before boarding to give them time to adjust.
We don’t recommend it. If your dog feels uncomfortable during the assessment, it may be difficult to adjust your boarding plans on the same day. We suggest scheduling a separate daycare visit first to help your dog get familiar with the environment and our caregivers, making the boarding experience smoother.
We have five play areas plus a outdoor grass area, and our rooms come in different sizes. During the daycare assessment, we observe each dog’s habits and preferences — some feel safer in smaller spaces, while others prefer more room to move around. We assign rooms based on their comfort and well-being to ensure a safe and relaxing stay.
Yes, unneutered dogs are welcome. If your male dog tends to mark, we may use a belly band as needed.
However, we cannot accept females in heat to avoid affecting other dogs. We recommend rescheduling or contacting us to discuss alternative options.
We have an outdoor grass area for potty breaks and will observe your dog’s habits during daycare to discuss the best care approach with you. During boarding, we take dogs out for potty breaks in the morning, afternoon, and evening, depending on the weather. Additional outdoor walks are also available as an add-on service.
Each walk lasts about 15 minutes, with the route adjusted based on your dog’s needs, reaching up to the park near Little White House. If your pup feels nervous outside, we’ll end the walk early and return safely to the hotel for rest.